Inside ADP’s First-Ever Rebranding with CMO Lorraine Barber-Miller


July 15, 2019

lorraine barber miller on brand

“It’s not a marketing veneer. It’s not a marketing campaign. It’s embedded in our values, our behaviors, and how we show up in the world.” Rebranding is a challenge many struggle with. But what if you’re a 70-year old category creator like ADP? This week on the On Brand podcast, I was joined by ADP Senior Vice President and Chief Marketing Officer Lorraine Barber-Miller who took us behind the scenes of their first rebrand in the company’s storied history.

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About Lorraine Barber-Miller

Lorraine Barber-Miller is an accomplished global Chief Marketing Officer recognized for building businesses and delivering exceptional financial results in both Mature and Growth Markets. Having advanced through the marketing, sales, and communications disciplines both domestically and internationally, she has led marketing transformation and entrepreneurial business building in over 100 countries globally.

Currently as Senior Vice President and Chief Marketing Officer for ADP, Lorraine has global end-to-end functional and financial accountability. In this comprehensive capacity, she is responsible for full client acquisition and lifecycle marketing through all channels including digital, direct sales, inside sales, alliance partners and third-parties across all products, client segments and markets. She is also personally leading the first global reinvention of ADP’s brand in its 70-year history.

Episode Highlights

How did ADP tackle a rebrand this big? “For a rebrand to take hold, it has to be in the hearts and minds of our people. We involved all 58,000 associates. It started a beautiful conversation.” Lorraine shared how their new #WhatAreYouWorkingFor messaging “brings to life what’ve always known” about the ADP brand.

“Character is behavior and behavior is culture. And culture is brand. Our associates are our best brand ambassadors.” This doesn’t happen overnight. Lorraine laid out their three-stage employee implementation process built on education, inspiration, and reinforcement.

How did ADP bring this transformation to life? “We showed up at new and unexpected places like SXSW.” Lorraine shared their innovative smash-room activation as part of the event’s future world-of-work track.

“We need to be brave. We need to be bold.” Lorraine shared why these values were key to ADP. “We could have remained a utility but we aspired to be a category of one.” That requires bravery.

What brand has made Lorraine smile recently? “Channel — they’re enduring and consistent. That goes back to founder Coco Channel.” The focus on being chosen, wanted, and being.

To learn more, connect with Lorraine on LinkedIn.

As We Wrap …

Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show.

On Brand is sponsored by my book Brand NowDiscover the seven dynamics to help your brand stand out in our crowded, distracted world. Order now and get special digital extras. Learn more.

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Until next week, I’ll see you on the Internet!

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Nick Westergaard
Email Brand Driven Digital

is a strategist, speaker, educator, and author of Brand Now: How to Stand Out in a Crowded, Distracted World and Get Scrappy: Smarter Digital Marketing for Businesses Big and Small. He is the Chief Brand Strategist at Brand Driven Digital, an educator at the University of Iowa, and host of the On Brand podcast. More about Nick.




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