Nick Westergaard

By Nick Westergaard on May 13, 2019

Podcast

Bridging the Brand Activation Gap with Mitch Duckler

“If your brand was to go away tomorrow, would anyone miss it?” Awkward silence. That’s because, for the most part, very few brands today are truly indispensable. Mitch Duckler is out to change that. The author of the new book The Indispensable Brand and founder of Full Surge was my guest this week on the On Brand podcast.


Nick Westergaard

By Nick Westergaard on May 6, 2019

Podcast

Mapping a Customer-First Journey with Nancie McDonnell Ruder

nancie mcdowell ruder on brand

“Leading with the who is something people want to jump right past.” No, my guest this week wasn’t talking about the band The Who. We were talking about why it’s so important to start with the customer—the who—in mind. This seems easy enough and yet … I discussed being a generalist, naming, and customer-journey mapping with Nancie McDonnell Ruder, founder of Noetic Consultants, this week on the On Brand podcast.