Tag Archives: customer experience

Nick Westergaard

April 15, 2019

Podcast

Taming the Brand Experience Beast with Darren Coleman

darren coleman on brand

http://traffic.libsyn.com/onbrand/Darren_Coleman_On_Brand.mp3Podcast: Play in new window | Download“Building a brand is everyone’s job and it’s challenging. It can feel like moving a mammoth.” As the Founder and Managing Consultant at Wavelength Marketing, Darren Coleman helps brands throughout the world like Johnson …


Nick Westergaard

April 6, 2018

Podcast

Social Sound Bite: Experience Is Marketers’ Top Challenge

social sound bite

http://traffic.libsyn.com/onbrand/180405_SS.mp3Podcast: Play in new window | DownloadOn this week’s Social Sound Bite — recorded live at the KXIC studios in Iowa City — Jerry and I discussed the latest data from the State of Branding 2018. The report breaks down the biggest …


Nick Westergaard

July 21, 2017

Podcast

Social Sound Bite: What Your Customers Need Most from You

social sound bite

http://traffic.libsyn.com/onbrand/Social-Sound-Bite-76.mp3Podcast: Play in new window | DownloadOn this week’s Social Sound Bite – recorded live at the KXIC studios in Iowa City — Jerry and I discussed what’s most important for customers when it comes to your brand experience. Top …


Nick Westergaard

March 27, 2017

Podcast

Connecting the Dots of Customer Experience with Bill Price

bill price on brand

http://traffic.libsyn.com/onbrand/Bill_Price_On_Brand.mp3Podcast: Play in new window | Download“Too often today we over-survey our customers.” As Amazon’s first Worldwide VP of Customer Service, Bill Price is a legend in the field of customer service. As an author and advisor, he continues to …


Nick Westergaard

December 5, 2016

Podcast

Creating Experiences Customers Crave with Nicholas Webb

nicholas-webb

http://traffic.libsyn.com/onbrand/Nicholas_Webb_On_Brand.mp3Podcast: Play in new window | Download“The future for both organizations and entrepreneurs is in leveraging innovation techniques to design masterful customer experiences.” Nicholas Webb knows a thing or two about both customers and innovations. As an inventor, he’s been …


Nick Westergaard

September 28, 2015

Podcast

Designing the Customer Experience with Justine Jordan

justine jordan

http://traffic.libsyn.com/onbrand/Justine_Jordan_On_Brand.mp3Podcast: Play in new window | Download“So many marketers have never walked a mile in their user’s shoes.” While we joked about playing “buzzword BINGO,” Litmus’ Justine Jordan and I spent a lot of time talking about mapping the customer journey …


Nick Westergaard

March 24, 2009

Social Media Strategy

Say It with Video

In our last post we talked about our mantra for employing online video (borrowing a bit from the folks at FTD) — say it with video. We took some of our own advice and used video for our newly added …


Nick Westergaard

March 18, 2009

Customer Service / Strategy

Is It Hard to Do Business with You?

Last weekend I went to the store to buy Monopoly and it was damn hard. If you’ve ventured down the game aisle of late you’ve probably noticed that there are a few more versions of the Parker Brothers classic including …