Tag Archives: hug your haters

Nick Westergaard

By Nick Westergaard on September 27, 2016

News & Events

Social Brand Forum 2016 Recap: Photos, Slides, and More

social brand forum 2016 recap

Last Friday, the curtain went down on another successful Social Brand Forum here in the heart of the heartland at the historic Englert Theatre in beautiful downtown Iowa City. Once again, the Midwest’s premier digital marketing event presented a bold intersection …


Kary Delaria

By Kary Delaria on August 31, 2016

Customer Service

Customer Centricity Isn’t a Policy — It’s a Culture

customer centricity

Customer service demands online and offline have forever changed as a result of our always-on, everyone’s-a-publisher model. All the world’s a stage and how (or if) brands respond to customer complaints or even challenging questions is a critical component to reputation management. …


Nick Westergaard

By Nick Westergaard on March 14, 2016

Podcast

Customer Service Is the New Branding with Jay Baer

jay baer

http://traffic.libsyn.com/onbrand/Jay_Baer_On_Brand.mp3Podcast: Play in new window | Download“Every single time you respond to a customer complaint it increases advocacy. Every time you don’t it decreases it.” Jay Baer would know. For his new book Hug Your Haters, Jay didn’t just write about …