Nick Westergaard

By Nick Westergaard on March 27, 2017

Podcast

Connecting the Dots of Customer Experience with Bill Price

bill price on brand

“Too often today we over-survey our customers.” As Amazon’s first Worldwide VP of Customer Service, Bill Price is a legend in the field of customer service. As an author and advisor, he continues to drive home the fact that service is one of the most critical brand touchpoints. We discussed all of this and more on this week’s episode of the On Brand podcast.


Nick Westergaard

By Nick Westergaard on March 24, 2017

Podcast

Social Sound Bite: Which Social Networks Are Used Most Often

social sound bite

On this week’s Social Sound Bite – recorded live at the KXIC studios in Iowa City — Jerry and I discussed the latest social media insights from the 2017 Infinite Dial study from Edison Research (I also explained why this is one of my favorite data sources). Listen for the full sound bite and enjoy these useful links to the news, trends, and tips included in this week’s show.


Nick Westergaard

Access, Authenticity & Internal Advocacy with Bruce Kennedy

by Nick Westergaard on March 20, 2017

Nick Westergaard

LIVE Onstage at SXSW with Duff Stewart & Heather Whaling

by Nick Westergaard on March 13, 2017

Nick Westergaard

Telling Your Brand’s Story in the Snapchat Age with Jed Record

by Nick Westergaard on February 20, 2017

Nick Westergaard

Social Sound Bite: What Goes Into the Instagram Algorithm

by Nick Westergaard on February 17, 2017

Nick Westergaard

3 Keys to Telling Your Brand’s Story

by Nick Westergaard on February 15, 2017

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