Tag Archives: social media policy

August 21, 2015

Podcast

Social Sound Bite: Air Force Warns That “Loose Tweets Destroy Fleets”

social sound bite

http://traffic.libsyn.com/onbrand/Social-Sound-Bite-29.mp3Podcast: Play in new window | DownloadOn this week’s Social Sound Bite – recorded live at the KXIC studios in Iowa City – Jay and I discussed something of a throwback campaign. Hearkening back to the Navy’s World War II …


July 22, 2015

Customer Service

Employee Brand Ambassadors: Strengthening Customer Service

customer service

The lines between customer experience and marketing are becoming increasingly blurred, most notably in interactions on social media. As marketers, we might think the space is best used for brand storytelling or lead generation. However, if your organization is also using …


November 24, 2014

Podcast

How Should You Respond to a Social Media Mistake?

social-brand-chat

http://dl.dropboxusercontent.com/u/5985866/SocialBrandChat/SocialBrandChatEpisode45.mp3Podcast: Play in new window | DownloadThis week on Social Brand Chat presented by KXIC we discussed a question spurred by several recent incidents in the news, “How should you respond to a social media mistake?” Whether you’re Dave & …


July 25, 2013

Social Business

What Employers and Employees Need to Know About Social Media

social media at work

For whatever reason, as a society, we like scary stories. Whether it’s generations-old campfire stories or urban legends about organ thieves, we can’t help ourselves. Like all things, the Internet has been an accelerant to these scary stories, especially when …