Tag Archives: social media crisis management

October 15, 2014

Social Media Strategy

The Role of Social Media in Crisis Communication

crisis communication

With each passing day, it seems another company is hit with an issue that calls for public address. And at the top of that list is a breach in data security. The more organizations hit — Kmart, Home Depot, Jimmy …

May 19, 2014

Community Management

Social Media Crisis Management Lessons from the Shutterfly Mistake


Normally, when I check my email in the mornings from bed, it’s just to make sure there’s nothing on fire before I begin my day. On Wednesday though, I shot out of bed when I saw an email from Shutterfly …

May 2, 2014


What Do You Do When a Customer Complains on Social Media?


http://dl.dropboxusercontent.com/u/5985866/SocialBrandChat/SocialBrandChatEpisode25.mp3Podcast: Play in new window | DownloadThis week on Social Brand Chat presented by KXIC we discussed a recent issue involving a social media dust-up between Graze, a restaurant in Iowa City, and a father who was asked to leave because …

January 4, 2013

Social Media Strategy

Jerry Orbach, Instagram, & Social Media Transparency

Dirty Dancing is a perfect example of a guilty pleasure movie that my wife and I often stop and watch when we see it on TV. Near the end — just after “No one puts Baby in the corner” — …