Tag Archives: klm airlines

March 14, 2016

Podcast

Customer Service Is the New Branding with Jay Baer

jay baer

http://traffic.libsyn.com/onbrand/Jay_Baer_On_Brand.mp3Podcast: Play in new window | Download“Every single time you respond to a customer complaint it increases advocacy. Every time you don’t it decreases it.” Jay Baer would know. For his new book Hug Your Haters, Jay didn’t just write about …