Tag Archives: community management

February 3, 2016

Community Management

5 Social Media Idea Starters for the Next Time You’re Stuck

social media

Social media can be an exciting, creative way to promote your organization. These interactive platforms lend themselves to engaged customers and open dialogue. On the flip side, social media can be a burden on those tasked with generating content several …

September 11, 2015


Social Sound Bite: New Facebook Page Features Help Admins

social sound bite

http://traffic.libsyn.com/onbrand/Social-Sound-Bite-32.mp3Podcast: Play in new window | DownloadOn this week’s Social Sound Bite – recorded live at the KXIC studios in Iowa City – Jay and I discussed several new Facebook page features that should make admin’s lives a lot easier. …

March 18, 2015

Community Management

How Your Fans Can Help Tell Your Brand’s Story

part of your story

I’ve watched a certain Matt Nathanson concert video several times since first stumbling across it on Facebook. And every time I do, I have the same reaction. I actually feel the synergy between him and his audience. It makes me want …

December 4, 2013

Community Management

5 Ways to Put TweetDeck’s Custom Timeline to Work for You

tweetdeck custom timeline

Recently, Twitter introduced custom timelines in TweetDeck. Custom timelines allow users to build a collection of individual tweets and display them in a timeline. These are different from lists, which are built of users, resulting in a timeline of all …

Questions Are Currency

questions are currency

How can we create more engaging conversations via social media? How can we develop more helpful content for our online community? These are both common questions for brands of all shapes and sizes. In fact, you can answer these frequently-asked …

April 29, 2013

Community Management

The Stone Soup Recipe for Building an Online Community

stone soup

As we frequently discuss on The Work Talk Show, inspiring ideas often happen when we aren’t at work. Those familiar with my writing know that I often see marketing analogies in stories and works of literature like Rudyard Kipling’s poem, …

September 10, 2012

Community Management

How Soon Should Your Brand Respond on Social Media?

social media response time

During a recent talk on social media engagement I was asked, “How soon should you respond to an issue on social media?” I replied, as everyone knows, that the optimal social media response time is 11 minutes, 3 seconds. Duh. …

May 3, 2012

Community Management

Why Community Managers Need to Be Improvisers

Fun fact about me: I actually have a little bit of background in improvisational comedy. There was even a time when I was part of a group that would perform improv in bars in the Iowa City area for little …

March 15, 2012


MediaTemple Hosts Social Media Support (Interview)

The surest path to social media success comes from aligning your strategy with core organizational goals. Web hosting provider (mt) MediaTemple has done just that, using social to enhance their customer support and, in the process, humanizing a brand many …