Facebook – Not a Fan of Small Business?


June 14, 2009

UPDATE: Facebook has revised how Page usernames are assigned. Now any page with more than 25 fans can set a username. You can do so here.

4smallbiz21So first let’s get it out of the way. I was one of the geeks that was up late Friday night waiting patiently to get my Facebook username. I am pleased to report that I have locked down facebook.com/westergaard for my personal profile. I guess the early bird gets the … Westergaard. A rare occurrence of that name coming in handy. Too bad I cannot say the same for my friend Mr. Smith.

Now on to the real point. When assigning the username to my profile, Facebook asked me if I wanted to also secure usernames for several of the small businesses and organizations that we manage Facebook fan pages for. Sure, I thought and continued. Turns out I cannot create usernames for any of them due to a new Facebook rule. Each time I got a message that said that usernames can only be created for pages with 1,000 or more fans.

Maybe it’s just me but this seems incredibly counter-intuitive when the very way to get more fans would be to easily promote a catchy Facebook username URL. Much easier to promote Facebook.com/westergaard than it is facebook.com/profile/user123456, etc.

We help several of our clients with their social media presence and are very active supporters of Facebook as a great way to connect and share brand stories with customers. I often tease Dean that he sounds like he’s a sales rep for Facebook. One of my favorite things about Facebook has been the level playing field for brands. It’s always been fairly easy for a small business to have a similar presence to a national brand on Facebook. Now it appears that Facebook has slapped small businesses in the face (or a slap in the Facebook perhaps) by limiting their page promotional tools. Like Barack Obama and Coca-Cola have a tough time generating fans …

In what’s something of an irony I have decided to address this via a Facebook fan page. Let’s try to get over 1,000 fans ourselves and show Facebook that small business matters. Join the movement now.


Email Brand Driven Digital

is a strategist, speaker, educator, and author of Brand Now: How to Stand Out in a Crowded, Distracted World and Get Scrappy: Smarter Digital Marketing for Businesses Big and Small. He is the Chief Brand Strategist at Brand Driven Digital, an educator at the University of Iowa, and host of the On Brand podcast. More about Nick.