Tag Archives: negative comments

Nick Westergaard

By Nick Westergaard on May 15, 2015

Podcast

Social Sound Bite: What About Bad User Generated Content?

social sound bite

http://traffic.libsyn.com/onbrand/Social-Sound-Bite-18.mp3Podcast: Play in new window | DownloadOn this week’s Social Sound Bite – recorded live at the KXIC studios in Iowa City – Jay and I discussed a recent question I got while speaking at the Roller Skating Association’s annual …


It’s Not Personal: Responding to Negative Social Media Comments

negative social media comments

It’s not personal. It’s business. While admittedly it’s easier to preach than to practice, on your business’ social media outlets, you need to live by this mantra. Other than the fact that it’s a great quote from The Godfather and You’ve …


Sara O'Brien

By Sara O'Brien on May 12, 2014

Community Management

Why You Need to Remember Customer Appreciation Online

customer appreciation

It’s not a secret, it’s human nature — people like to feel appreciated. They want to know that what they do is valued and that they are cared about. So the question is, how have you made your customers feel …


Nick Westergaard

By Nick Westergaard on January 27, 2014

Community Management

Avoiding Snark Online

snark

We do business with people we like. While this adage has been in play for generations, it takes on added meaning as social media allows us to get closer than ever before with our customers. Facebook, the world’s largest social …


Nick Westergaard

By Nick Westergaard on September 2, 2013

Social Media Strategy

Why Your Brand Shouldn’t Fear Negative Comments and Content

negative comments

Someone wrote something bad on our Facebook page! Delete it quick! Does this sound familiar? While many love how easy social media has made it for brands to talk to their communities of customers and fans, they often have mixed …


3 Steps to Deal with Upset Customers on Social Media

One of the most common objections heard from businesses considering social media is that “people will say bad things about our brand.” When hearing this, marketers often politely remind the boss or client that these conversations about the brand – …