Tag Archives: negative comments
It’s Not Personal: Responding to Negative Social Media Comments
It’s not personal. It’s business. While admittedly it’s easier to preach than to practice, on your business’ social media outlets, you need to live by this mantra. Other than the fact that it’s a great quote from The Godfather and You’ve … 
Avoiding Snark Online
We do business with people we like. While this adage has been in play for generations, it takes on added meaning as social media allows us to get closer than ever before with our customers. Facebook, the world’s largest social …
Why Your Brand Shouldn’t Fear Negative Comments and Content
Someone wrote something bad on our Facebook page! Delete it quick! Does this sound familiar? While many love how easy social media has made it for brands to talk to their communities of customers and fans, they often have mixed …
3 Steps to Deal with Upset Customers on Social Media
One of the most common objections heard from businesses considering social media is that “people will say bad things about our brand.” When hearing this, marketers often politely remind the boss or client that these conversations about the brand – …
May 15, 2015
Podcast
Social Sound Bite: What About Bad User Generated Content?
http://traffic.libsyn.com/onbrand/Social-Sound-Bite-18.mp3Podcast: Play in new window | DownloadOn this week’s Social Sound Bite – recorded live at the KXIC studios in Iowa City – Jay and I discussed a recent question I got while speaking at the Roller Skating Association’s annual …