Tag Archives: customer service

September 11, 2017

Podcast

Faster Than Normal Branding with Peter Shankman

peter shankman on brand

http://traffic.libsyn.com/onbrand/Peter_Shankman_On_Brand.mp3Podcast: Play in new window | Download“There’s a common theme to everything I do — I create content that helps people.” And Peter Shankman does just a few things as an author, speaker, entrepreneur, and thought leader on topics ranging …


March 27, 2017

Podcast

Connecting the Dots of Customer Experience with Bill Price

bill price on brand

http://traffic.libsyn.com/onbrand/Bill_Price_On_Brand.mp3Podcast: Play in new window | Download“Too often today we over-survey our customers.” As Amazon’s first Worldwide VP of Customer Service, Bill Price is a legend in the field of customer service. As an author and advisor, he continues to …


August 31, 2016

Customer Service

Customer Centricity Isn’t a Policy — It’s a Culture

customer centricity

Customer service demands online and offline have forever changed as a result of our always-on, everyone’s-a-publisher model. All the world’s a stage and how (or if) brands respond to customer complaints or even challenging questions is a critical component to reputation management. …


March 14, 2016

Podcast

Customer Service Is the New Branding with Jay Baer

jay baer

http://traffic.libsyn.com/onbrand/Jay_Baer_On_Brand.mp3Podcast: Play in new window | Download“Every single time you respond to a customer complaint it increases advocacy. Every time you don’t it decreases it.” Jay Baer would know. For his new book Hug Your Haters, Jay didn’t just write about …


September 3, 2014

Marketing Integration

Stop Hiding Your Phone Number Online

I’m going to attempt to write one of those bold, opinionated posts that hopefully inspires you to take swift action. Ready? Here goes. If you hide your phone number online, you are telling your customers that they don’t matter.


April 22, 2013

Social Media Strategy

Social Media Requires a Service Mindset

service mindset

My second job ever, and the one I did the longest in high school and college, was working at a grocery store. I loved it (FYI – my first job was washing dishes at a nursing home – not a …